Privacy Policy

Effective Date: October 7, 2026

This Privacy Policy describes how Reinbrant Sign Services ("RSS," "we," "us," or "our") collects, uses, discloses, and protects information submitted through our website. By using www.reinbrantsign.com (the "Website"), you consent to the practices described below. You may, of course, decline to share certain personal information with Reinbrant Sign Services, in which case Reinbrant Sign Services may not be able to provide to you some of the features and functionality found on the website.

Type of Data Collected

We Collect the following categories of data through the website:

Contact Information: Name, email address, and contact number submitted thorugh our Contact Us form. Purpose: to respond to inquiries and provide requested information about our products and services.

Quote Request Data: Name, email address, contact number, and the signage specifications you select (sign type, size, reflective sheeting, substrate, process, quantity, and any additional notes). Purpose: to prepare and send you a formal quotation for your signage project.

Review & Feedback Data: Star rating, full name, email address, company, and the feedback text you write (up to 500 characters) when you submit a review. Purpose: to collect client feedback, improve our services, and, subject to our review, display your feedback on our website as a testimonial. If published, your name, company, rating, and feedback may be shown publicly. Your email address is not displayed publicly and is used only for verification and follow-up.

List/Session Data: Signage items you add while browsing our catalog, stored locally in your browser (localStorage) to preserve your selections between visits. Purpose: to let you build a quote request across multiple browsing sessions without needing an account. This data stays on your device and is only transmitted to us when you submit a quote request.

Transactional & System Data: Submission timestamps, Internet Protocol address (also known as "IP address"), and basic device/browser information collected automatically when you use our forms. Purpose: to prevent spam and abuse (e.g., rate limiting), troubleshoot issues, and maintain the security of the website.

How We Gather Data

From You: When you fill out our Contact Us Form, build a quote request, or submit a review.
Automatically: Through basic server and security logs (e.g., via our hosting and security providers) while you use the website.

Legal Basis and Legitimate Purposes for Processing

We process personal data for the following purposes:

To respond to your inquiries and provide the quotation service you requested.
For legitimate interests: security, spam/fraud prevention, and improvement of the website's functionality.
With your consent, where applicable (e.g., if you opt in to any future newsletter or marketing communication).
To publish your review as a testimonial, based on your consent when you choose to submit it.

Review Moderation

Submitted reviews are checked by our team before they appear on the Website. We may decline to publish, edit for length or formatting, or remove any review that contains spam, abusive or offensive language, personal information of other people, unrelated promotional content, or content we reasonably believe to be false or misleading. Submitting a review does not guarantee that it will be published. We do not remove reviews solely because they are critical.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above:

Contact Information: retained for as long as needed to respond to and follow up on your inquiry, and for a reasonable period afterward for record-keeping purposes.
Quote request data: retained for the duration of the quotation process and for a reasonable period afterward in case of follow-up, order confirmation, or after-sales concerns.
Review & feedback data: published reviews remain displayed until you ask us to remove them or we decide to retire them. Your email address is kept only as long as needed for verification and follow-up, and for a reasonable period afterward for record-keeping purposes.
List/session data: stored only in your browser's localStorage. This data is not stored on our servers unless you submit a quote request, and you may clear it at any time by clearing your browser's site data or using the "Clear All" option provided on the quote request page.

Data will be securely deleted or archived when no longer necessary.

Data Access, Correction, and Deletion

You have the right to request access to, correction of, or deletion of the personal data we hold about you, including the removal or correction of a review you have submitted. You may reach us through the details on our Contact Us page. We may ask for reasonable identity verification before acting on such requests.

Data Security

We take reasonable administrative and technical safeguards to protect personal data, including:

Encrypted data transmission (HTTPS/TLS) across the website.
Rate limiting and bot-detection measures on our forms to prevent abuse.
Security monitoring and protections provided through our infrastructure and security partners.

No system can be completely secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal data, we will notify affected individuals and relevant authorities as required by applicable law.

Sharing and Disclosure

We do not sell personal data. We may share personal data in the following limited contexts:

With our internal staff who need the information to respond to your inquiry or prepare your quotation.
With trusted service providers who help us operate the Website (e.g., hosting, email delivery, and security providers), who are only permitted to use your data to provide those services to us.
When required by applicable law, court order, or to protect our rights, safety, and property.
Publicly on our website: the name, company, star rating, and feedback text of reviews that we approve for publication. Your email address is never shown.

Third-Party Services

Our website may use or link to third-party services (e.g., email delivery, hosting, and security providers) to operate the Contact Us form, quote request system, and general Website functionality. These third parties have their own privacy practices, which are not covered by this Privacy Policy.

Cookies and Similar Technologies

The website may use minimal cookies or browser storage (such as localStorage) to enable basic functionality, such as remembering items you've added to a quote request. We do not use these technologies for third-party advertising.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The updated Privacy Policy will be posted on this page with a new effective date. Material changes will be indicated on the Website.